Return Policy

We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

Please contact us at customerservice@iceboxmail.com with your order number and reason for return. Upon approval for return, please ship your return item in the original package with your sales receipt.

Please send the package prepaid and insured to us at the address below. We do not accept C.O.D. deliveries

Arby’s Retail Collection

c/o The Icebox

76 Southwoods Pkwy, STE 150,

Hapeville, GA 30354

Please note the following limitations and exclusions:

You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product. Returned merchandise must be unwashed, unworn and not damaged after you received it from us.

If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item, or the item sent is defective or damaged at the time of delivery.